Frequently Asked Questions
Everything you need to know about our repair services.
How much time will it take to fix my device?
<p style="margin: 0cm 0cm 22.5pt; font-size: medium; font-family: "Times New Roman", serif;"><b><span style="font-size: 16pt; font-family: Lato, sans-serif; color: rgb(85, 85, 85);">Most repairs take 30-60 mins to complete. Whether you use our Mobile Flex (We Come to You) service or visit our store in person.<o:p></o:p></span></b></p>
Do you need my device pass code?
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</style></p><p><span style="font-size: 13pt; font-family: Tahoma, sans-serif;">Yes, we do. If there is a pass code on the device it hinders our ability to test all the functions. Please provide your pass code with the device when you drop it in for repair. If you do not wish to provide your pass code, certain device functions cannot be tested and cannot be guaranteed, including but not limited to the camera, Wi-Fi and Bluetooth functions.<o:p></o:p></span></p>
Do I need to schedule an appointment?
<p><span style="font-size: 16pt; font-family: Lato, sans-serif; color: rgb(85, 85, 85);"><b>No, you do not need to schedule an appointment to come in for a repair. Most if not all repairs can be done generally as a Walk-in. Only for our Mobile Flex (We Come to You) you do need to schedule an appointment. </b></span><span style="font-family: -webkit-standard; font-size: medium;"></span><br></p>
Can you come to my home/work to fix my device?
<p><b><span style="font-size: 16pt; font-family: Lato, sans-serif; color: rgb(85, 85, 85);">Yes, you can schedule an appointment and secure a convenient time you would like for us to come. </span></b><span style="font-family: -webkit-standard; font-size: medium;"></span><br></p>
Do I have to be present while my device is being repaired?
<span style="font-family: -webkit-standard; font-size: medium;"></span><p><span style="font-size: 16pt; font-family: Tahoma; color: rgb(85, 85, 85);"><b> </b></span><span style="font-size: 13pt; font-family: Tahoma;">Most repairs can be completed by one of our experienced technicians while you wait in store, usually in 30 minutes or less. Certain repair services, such as our liquid damage repair service, may take significantly longer, and those repairs cannot be completed while you wait in store.</span><span style="font-family: -webkit-standard; font-size: medium;"></span><br></p>
Is my device data safe?
<p class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: medium; font-family: Calibri, sans-serif;"><span style="font-size: 14pt; font-family: Tahoma; color: rgb(85, 85, 85); background-image: none; background-position: 0% 0%; background-size: auto; background-repeat: repeat; background-attachment: scroll; background-origin: padding-box; background-clip: border-box;">We understand that you need to trust the company who will be handling the device in your absence, we have taken special measures and implemented the correct systems to make sure that all of your sensitive data is kept safe at all times.</span><span style="font-size: 14pt; font-family: "Times New Roman", serif;"><o:p></o:p></span></p>
I can't find my device in the list?
<p><span style="font-size: 16pt; font-family: Tahoma; color: rgb(85, 85, 85);">Not a problem, we service ALL devices out there. Simply fill out the “Quote Request” form and let us know what you have or give us a call to speak to a live rep and get a precise quote.</span><span style="font-family: -webkit-standard; font-size: medium;"></span><br></p>
I'm not sure what's wrong with my device; is it still fixable?
<p style="margin: 0cm 0cm 22.5pt; font-size: medium; font-family: "Times New Roman", serif;"><span style="font-size: 16pt; font-family: Lato, sans-serif; color: rgb(85, 85, 85);"><span style="font-family: Tahoma;">We offer a No Cost Diagnostic (except for Liquid Damaged) so we can see whats wrong with your device and give you a proper repair quote. </span><b><o:p></o:p></b></span></p>
What are the payment methods ?
<p><span style="font-size: 16pt; font-family: Tahoma; color: rgb(85, 85, 85);">In-store available payment methods includes card, cash, cash app & zelle. Mobile Flex (We Come to You) only card. </span><span style="font-family: -webkit-standard; font-size: medium;"></span><br></p>
Do you offer any type of warranty on your repairs?
<p class="MsoListParagraphCxSpFirst" style="margin: 0cm 0cm 22.5pt 36pt; font-size: medium; font-family: Calibri, sans-serif;"><span style="font-size: 16pt; font-family: Tahoma; color: rgb(85, 85, 85);">We hold the highest confidence in all of our repair services. 90 Days Warranty is applied to all repairs carried out with the exception of liquid damage repairs. </span></p><p style="margin: 0cm 0cm 22.5pt 36pt; font-size: medium; font-family: Calibri, sans-serif;"><span style="font-size: 16pt; font-family: Tahoma; color: rgb(85, 85, 85);">We do not quibble over warranty claims however we must stress that the warranty is null and void should there be any cosmetic damage shown on the device after the repair date.</span></p>
Still have questions?
Contact Us