702-982-2001

1444 E Charleston Blvd
Las Vegas, NV, 89104

  702-550-3999

1630 North Lamb Blvd Suite A
Las Vegas, NV, 89115

Answers to our most frequently asked questions

How much time will it take to fix my device?

Most repairs take 30-60 mins to complete. Whether you use our Mobile Flex (We Come to You) service or visit our store in person.

Do you need my device pass code?

Yes, we do. If there is a pass code on the device it hinders our ability to test all the functions. Please provide your pass code with the device when you drop it in for repair. If you do not wish to provide your pass code, certain device functions cannot be tested and cannot be guaranteed, including but not limited to the camera, Wi-Fi and Bluetooth functions.

Do I need to schedule an appointment?

No, you do not need to schedule an appointment to come in for a repair. Most if not all repairs can be done generally as a Walk-in. Only for our Mobile Flex (We Come to You) you do need to schedule an appointment.  

Can you come to my home/work to fix my device?

Yes, you can schedule an appointment and secure a convenient time you would like for us to come. 

Do I have to be present while my device is being repaired?

 Most repairs can be completed by one of our experienced technicians while you wait in store, usually in 30 minutes or less. Certain repair services, such as our liquid damage repair service, may take significantly longer, and those repairs cannot be completed while you wait in store.

Is my device data safe?

We understand that you need to trust the company who will be handling the device in your absence, we have taken special measures and implemented the correct systems to make sure that all of your sensitive data is kept safe at all times.

I can't find my device in the list?

Not a problem, we service ALL devices out there. Simply fill out the “Quote Request” form and let us know what you have or give us a call to speak to a live rep and get a precise quote.

I'm not sure what's wrong with my device; is it still fixable?

We offer a No Cost Diagnostic (except for Liquid Damaged) so we can see whats wrong with your device and give you a proper repair quote. 

What are the payment methods ?

In-store available payment methods includes card, cash, cash app & zelle. Mobile Flex (We Come to You) only card. 

Do you offer any type of warranty on your repairs?

We hold the highest confidence in all of our repair services. 90 Days Warranty is applied to all repairs carried out with the exception of liquid damage repairs. 

We do not quibble over warranty claims however we must stress that the warranty is null and void should there be any cosmetic damage shown on the device after the repair date.